Refund FAQ

Refund Rule

Refund Rule

1. You can apply for a refund within 4 days after purchase;

2. Cloud server user is limited to a maximum of 1 refund and 1 unit per user, each user's cloud virtual host is limited to a maximum of 1 refund and 1 unit;

3. Failure to sign a contract and apply for an invoice;

4. Some active products do not support 4 days refund (for details, please see the rules of the event).

Refund Process

Refund Process

User Center Submits Refund Request > System Review Pass > Money is refunded to your OnlineNIC account and you can go check your account directly at the User Center.

Can I request a refund for renewal or upgrade order?

Can I request a refund for renewal or upgrade order?

Renewal and upgrade orders are sub-orders, you can't apply for a refund; if the main purchase order meets the refund rule within 4 days, you can apply for a refund;